Returns & Exchanges

We want customers to have clear information about returns and exchanges before placing an order. If you need to return or exchange a watch, please read the conditions below and contact our customer service team before sending any item back.

Return requests must be made within 15 days after delivery. Items returned without prior authorisation may not be accepted.

15-Day Return Period

You may request a return within 15 days from the date your order is delivered.

To begin a return, contact customer service and provide your order number together with the reason for the return. We will review the request and provide the appropriate return instructions.

Please do not send a watch back to the original shipping address unless customer service specifically instructs you to do so.

Return Eligibility

To qualify for a return, the product must normally meet the following conditions:

The return request is submitted within 15 days after delivery.
The watch has not been worn for an extended period or used in a way that causes visible wear.
The product has not been damaged, altered, repaired or modified by the customer or a third party.
The watch is returned with the original packaging and accessories supplied with the order.
The product is returned in a condition suitable for inspection.

Products showing significant wear, scratches, accidental damage, modification, missing parts or other signs of use may not qualify for a full refund or exchange.

Returns for Non-Quality Reasons

Customers may request a return for non-quality-related reasons within the 15-day return period, provided the product meets the return conditions above.

Examples of non-quality-related returns may include:

Changing your mind after receiving the watch.
Preferring a different model, colour or style.
Choosing the wrong size or design.
No longer wanting the product after delivery.

For returns that are not related to a confirmed product quality problem, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item. The customer remains responsible for the return parcel until it reaches the return address provided by customer service.

Quality Problems

If you believe your watch has a quality problem when it arrives, please contact customer service as soon as possible.

Provide your order number together with clear photographs or a short video showing the problem. This helps us understand the issue and determine the appropriate solution.

Please do not arrange or pay for return shipping before receiving instructions from customer service. Once the issue has been reviewed, we will explain the available return, exchange or other resolution options.

Incorrect Items

If the watch you receive is different from the item shown on your order confirmation, contact us promptly after delivery.

Please provide:

Your order number.
Photographs of the watch received.
Photographs of the packaging where relevant.
A brief description of the problem.

Customer service will review the information and provide the next steps.

Items Damaged During Delivery

If your parcel arrives with visible external damage, take photographs of the packaging before opening it whenever possible.

If the watch has been damaged during transportation, contact us promptly and provide photographs of both the product and packaging.

Do not attempt to repair or modify the watch before contacting us, as this may affect our ability to review the problem.

Exchanges

If you would prefer another watch instead of a refund, you may request an exchange within the 15-day return period.

Exchanges are subject to:

The condition of the returned product.
Availability of the replacement model.
Any difference in price between the original and replacement products.

If the replacement watch costs more than the original product, the price difference may need to be paid before the exchange is completed.

If your exchange is requested for a non-quality-related reason, you are responsible for the applicable return shipping cost.

How to Request a Return or Exchange

To request a return or exchange:

Contact customer service within 15 days after delivery.
Provide your order number.
Explain the reason for the return or exchange.
Provide photographs or video if the request concerns a product problem.
Wait for return instructions before shipping the item.

Return addresses and instructions may vary, so customers should not send products back without receiving confirmation first.

Return Shipping

For a return requested because of a change of mind, personal preference or another reason unrelated to product quality, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping method and keeping the shipping receipt until the return has been completed.

For a reported quality problem or incorrect item, please contact customer service before returning the product. We will review the issue and provide the appropriate instructions.

Return Inspection

After a returned item is received, it will be inspected to confirm its condition and whether it meets the return requirements.

The inspection may include checking:

The condition of the watch.
Any visible signs of wear or damage.
The packaging and included accessories.
The reported product issue, where applicable.

We will contact you if additional information is required before the return can be completed.

Refunds

If a return is approved after inspection, the refund will be processed using the applicable payment method or another agreed refund method where necessary.

Processing time may vary depending on the payment provider or financial institution. After a refund has been issued, additional time may be required before the funds appear in your account.

Returns That May Be Refused

A return may be refused or require further review if:

The return request is made more than 15 days after delivery.
The product has been damaged after delivery.
The watch has been modified, repaired or disassembled without authorisation.
There are significant signs of wear or misuse.
Important accessories or supplied items are missing.
The returned product does not match the original order.

Before Returning a Watch

Please contact us before shipping any return. Sending a watch without return instructions may cause delays or make it difficult to identify the parcel and match it with your order.

For shipping and delivery information, please review our Shipping Information page. You can also visit our FAQ for answers to common questions about products, ordering, tracking and returns.